Business I.T. Support

Every business needs some form of tech support. Although, not all businesses can afford having their own I.T. department, and for that reason alone is why The Computer Guild’s Business I.T. Support is here for you.

 

Business owners understand the advantage of having I.T. issues taken care of correctly the first time and being proactive about future issues. Having The Computer Guild’s Business I.T. Support on your side, I.T. Support will anticipate issues before they arise and make the changes necessary to avoid them. When issues do occur, your I.T. Support will move quickly and treat the situation with urgency and does not stop until everything is functioning again.

 

The Computer Guild’s specialty is offering small to medium sized businesses an IT/Help-Desk department that molds to your environment to provide the best service possible.

BusinessIT_mobile

Business I.T. Support

Every business needs some form of tech support. Although, not all businesses can afford having their own I.T. department, and for that reason alone is why The Computer Guild’s Business I.T. Support is here for you.

Business owners understand the advantage of having I.T. issues taken care of correctly the first time and being proactive about future issues. Having The Computer Guild’s Business I.T. Support on your side, I.T. Support will anticipate issues before they arise and make the changes necessary to avoid them. When issues do occur, your I.T. Support will move quickly and treat the situation with urgency and does not stop until everything is functioning again.

The Computer Guild’s specialty is offering small to medium sized businesses an IT/Help-Desk department that molds to your environment to provide the best service possible.

HelpDesk2

Help-Desk Support

  • Answer calls from all users regarding issues they have with their systems
  • Resolve problems remotely when possible to minimize downtime
  • Onsite resolution same day or next day depending on the sensitivity of the issue
FileSharing

Email, Mobility, and File Sharing

  • We offer flexible solutions to connectivity and mobility
  • Partnering with Google and Microsoft to offer you the best platform that suits your needs
  • We have extensive experience with Google's G Suite and Microsoft Exchange Online
  • Setup VPN tunnels for secure offsite files access and Hyper-V (remote) connections
PhoneSystems

Internet Connections and Phone Systems

  • We partner with local national telecommunications companies to help provide you the right solutions that suit your needs for Internet connectivity and phone systems
  • Experienced in traditional and VoIP phone system installations, troubleshooting, maintenance, and upgrades
ServerManage

Network Installation

  • Our team has extensive experience installing low voltage wiring in new buildings and rewiring existing buildings
  • Design and setup WiFi systems and including securing private and public SSIDs (connections)
  • Implementation of VLANs to help secure your network and prioritize traffic
SecuritySurveillance

Security and Surveillance

  • Setup of NVR and DVR systems
  • Setup of electronic lock security door systems
  • Key-less entry or Keypad panel entry
NetworkManage

Server and Network Management

  • Installing server systems onsite or remotely 
  • Setup third party software needed to operate your business
  • Redundant backup systems on and off site
  • Setup firewall and security systems on your network
ServicePlans_b

Service Plans

Our I.T. Support services are available at a competitive hourly rate for businesses. However, we enjoy establishing an ongoing relationship with our business clients by providing them with complete Service Plans. Our Service Plans allow our engineers to do the following:

  • Contact - Assign your business a point of contact on our team that has experience and knowledge of your I.T. needs. 
  • Help-Desk - Establish procedures for your employees to access our help-desk services.
  • Inventory - Survey your system and networks and document a full inventory of your equipment.
  • Recovery - Setup and test backup and recovery procedures. 
  • Secure Files - Obtain and secure config files (internal settings) for all networking equipment for same day swap of equipment in the event of failure.
  • Security - Implement security updates to your systems remotely and after hours to avoid interrupting your operations. 
  • Maintenance - Run routine maintenance and system checks.
  • Practice Scenarios - Establish best practice scenarios for your employees to work with systems and report failures. 

Service Plans

Our I.T. Support services are available at a competitive hourly rate for businesses. However, we enjoy establishing an ongoing relationship with our business clients by providing them with complete Service Plans. Our Service Plans allow our engineers to do the following:

  • Contact - Assign your business a point of contact on our team that has experience and knowledge of your I.T. needs. 
  • Help-Desk - Establish procedures for your employees to access our help-desk services.
  • Inventory - Survey your system and networks and document a full inventory of your equipment.
  • Recovery - Setup and test backup and recovery procedures. 
  • Secure Files - Obtain and secure config files (internal settings) for all networking equipment for same day swap of equipment in the event of failure.
  • Security - Implement security updates to your systems remotely and after hours to avoid interrupting your operations. 
  • Maintenance - Run routine maintenance and system checks.
  • Practice Scenarios - Establish best practice scenarios for your employees to work with systems and report failures. 

KILGORE

269-373-1160

516 W. Kilgore Rd.

Kalamazoo, MI 49008

W. Main

269-372-4177

6660 W. Main St. (Inside Meijer)

Kalamazoo, MI 49009

I.T. SUPPORT

269-372-1170

516 W. Kilgore Rd.

Kalamazoo, MI 49008

MARKETING

269-372-4188

516 W. Kilgore Rd.

Kalamazoo, MI 49008