Business I.T. Support

All businesses need some form of tech support. Unfortunately, not all businesses can afford having their own I.T. department, however the Computer Guild’s Business I.T. Support is here for that reason.

Business owners understand the advantage of having I.T. issues taken care of correctly the first time and being preemptive about future issues. They appreciate having someone on their team that can anticipate issues before they arise and make the changes necessary to avoid them. When issues do occur, your I.T. team will move quickly and treat the situation with urgency and does not stop until everything is functioning again.

The Computer Guild specializes in being that I.T. department for small to midsize businesses. Our team integrates within your environment and becomes available to your employees as a help-desk department.

Some of the responsibilities our team would handle for your company include:

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Help-Desk Support
Answer calls from all users regarding issues they have with their systems
Resolve problems remotely when possible to minimize downtime
Onsite resolution same day or next day depending on the sensitivity of the issue
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Email, Mobility, and File Sharing
We offer flexible solutions to connectivity and mobility
Partnering with Google and Microsoft to offer you the best platform that suits your needs
We have extensive experience with Google Apps for Work and Microsoft Exchange Online
Setup VPN tunnels for secure offsite files access and Hyper-V connesctions
Internet Connections and Phone Systems
We partner with local national telecommunications companies to help provide you the right solutions that suit your needs for Internet connectivity and phone systems
Experienced in traditional and VoIP phone system installations, troubleshooting, maintenance, and upgrades.
Fix network switch in data center room .
Network Installation
Our team has extensive experience installing low voltage wiring in new buildings and rewiring existing buildings
Design and setup WiFi systems and including securing private and public SSIDs (connections)
Implementation of VLANs to help secure your network and prioritize traffic
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Security and Serveillance
Setup of NVR and DVR systems
Setup of electronic lock security door systems
Key-less entry or Keypad panel entry
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Server and Network Management
Installing server systems onsite or remotely
Setup third party software needed to operate your business
Redundant backup systems on and off site
Setup firewall and security systems on your network

Service Plans

Although our Business I.T. Support services are available at a competitive hourly rate for businesses that we haven’t worked with before, we prefer to establish an ongoing relationship with our business clients by providing them with Service Plans. Our Service Plans allow for our engineers to do the following:

Contact- Assign your business a point of contact on our team that has experience and knowledge of your I.T. needs.
Help-Desk- Establish procedures for your employees to access our help-desk services.
Inventory- Survey your systems and networks and document a full inventory of your equipment.
Recovery- Setup and test backup and recovery procedures.
Secure Files- Obtain and secure config files (internal settings) for all networking equipment for same day swap of equipment in the event of failure.
Security- Implement security updates to your systems remotely and after hours to avoid interrupting your operations.
Maintenance- Run routine maintenance and system checks.
Practice Scenarios- Establish best practice scenarios for your employees to work with systems and report failures.

Contact us today for a free quote or information about our Business I.T. Support.

Kilgore

269-373-1160
516 W. Kilgore Rd
Kalamazoo, MI. 49008

W. Main

269-372-4177
6660 W. Main St. (Inside Meijer)
Kalamazoo, MI. 49009

I.T. Support

269-372-1170
516 W. Kilgore Rd
Kalamazoo, MI. 49008

Web Design

269-372-4188
1651 W Centre Ave Ste 203
Portage, MI. 49024